Nicolette Beggache - Troubleshooting to support customers

Nicolette Beggace对客户支持，技能，经验以及最重要的是，服务的心脏受到客户，同事和媒体的称赞。Nicolette由XYHT杂志选择定位和衡量专业人员，作为其中之一40 under 40most remarkable geospatial professionals.

尼科莱特（Nicolette）或尼基（Nicky）称她的同事称呼她，她从建筑CAD技术员，助理城市规划师（Town Planner）到工程CAD经理，现在是英国Leica Geosystems的技术支持工程师。

While working as a CAD manager for an engineering recruitment company, Nicky encountered the potential of reality capture solutions when she first attended to a Leica Geosystems High-Definition Surveying (HDS) roadshow.

“我能看到真正的无限可能ity capture would speed up workflows and provide accurate data for the clients I was working before. I needed to learn the skills to improve our efficiency and convey this to surveyors. Customers were spending an endless amount of time on site capturing data, returning to site and doing post plots and quality checks. With laser scanning these visits would not be required and time could be saved. I wanted to be innovate and share the attributes of laser scanning,”said Beggache.

经过这一经验并受到激光扫描专家的纯粹知识和热情的启发，尼基决定成为专家，而不仅仅是另一个激光扫描用户。

如今，尼基（Nicky）是一个有问题的解决者，以解决大师技能的故障排除，在公司的最前沿为客户提供支持。尼基（Nicky）被她的一位同事描述为“有圣徒的耐心”，是最艰难的支持案例最喜欢的专家之一。

“作为一名支持专家，您必须有同理心了解客户需要您的帮助时所经历的内容。您需要根据您的工作流程来提出正确的问题，并想象可能发生的人类错误。如果您对该行业充满热情，愿意不断学习​​和帮助客户的动力，那么技术支持很容易成为某人的职业选择，”解释了乞eg。

在一个要求数字化解决方案的世界中，对技术支持专家的需求很明显。尼基（Nicky）发现她的热情有助于高清测量（HDS）客户，可以通过优质的服务，礼貌的治疗和热情来平稳完成项目，这是客户忠诚度的秘诀。一旦他们在她的帮助下解决了所有障碍，公司就可以在各种行业中塑造明智的变化。

“Geospatial technologies are one of the fastest growing industries with wonderful hardware and software developments. It is a cool way to be involved in advances that don’t just affect construction, but everything from transport, nature, cities to even industries that have not yet been developed. The possibilities are truly endless,”said Beggache.

Adding value beyond her duties, Nicky has become an advocate in social media spreading the benefits and endless applications of reality capture and geospatial technologies into cyberspace.

“Social media is an extremely powerful tool. 85 per cent of user choices are made by using social media as a research tool. When people re-share information, it creates a wonderful ripple effect. Ripples can eventually lead to waves and waves can shape even the hardest rocks over time. The most important thing is to get people talking, sharing and engaging with information that can shape the future,”concluded Beggache.